Terms of service

 

TERMS OF SERVICE- (PLEASE READ BEFORE PURCHASE)

1. Coupons and offers are subject to expiry, make sure you read the expiry on each coupon.
2. Be sure to know your size before the purchase, in case of size discrepancies, feel free to reach out to us for “EXCHANGES”.
   
3. Custom jewellery orders are not time sensitive, we try to deliver them as soon as possible however, in case of some unforeseen cases we might take extra days to make and deliver the goods.
4. No refunds or returns are issued for "custom orders" which are delivered late.
5. In case a piece of jewellery is claimed undelivered, despite all valid POD and status updates, the company will not be held responsible. 
   
6. All jewellery is 925 hallmarked and we take 100% accountability in case of any defects or purity concerns
7. For any manufacturing defects customer will not be required to pay shipping charges. However, for any repairs or damages caused due to general wear and tear after 7 days of purchase customer will be liable for the shipping charges.
8. "MAKE SURE TO PREPARE AN UNBOXING VIDEO" To claim damages and missing items.
   
9. INR 489, is a booking fee! Non refundable under circumstances!
   
10. Refunds will be initiated after deducting a 3% processing fee.
11. The polish of the jewellery may be worn off in case of direct contact with water or if left exposed to moisture.
12. Polish warranty is for 30 days from the date of shipment.
13. Allows us 5-10 working days to dispatch your order, but it may be dispatched sooner as well 
14. The Polish warranty does not cover usage wear and tear, since usability, exposure to water and body sweat differ from person to person,  thus only in case the Polish has a manufacturing defect or wears off from a “non-contact region” will be covered. Contact surface polish wear and tear will not be covered under the warranty.
15. If jewellery is found to be worn or exposed to moisture by our executives no refund will be initiated. The woke collection executives have the ultimate power of decision.
16. All shipping is free unless you want a one-day or priority shipment. In that case, a small additional fee will be charged.
17. Customized jewellery neither be “EXCHANGED” nor be “RETURNED”
18. For customizing accessories, the initial shipping of the product will be borne by the customer, hence forward all other shipping costs to be borne by THE WOKE COLLECTION.
    
    
    

POLISHING SERVICE-

1. Products are covered under one complimentary polishing service. Since sweat, moisture and climate are uncontrollable, we offer a one-time complimentary polishing service at no extra cost.
   
   
2. However, the customer will be responsible to pack and pay for the shipment charges of the product. Polishing and repairs will be absolutely free of cost
3. Lifetime plating and repairs service is available at a one-time fee of INR399.

Custom Jewellery-

1. Customers can customize a piece of jewellery, get custom pendants, or customize their accessories.
2. In the case of personal accessory customization in case of any unforeseen damage to the accessory, The Woke Collection will not be accountable in case of any damage to the accessory.
3. Please allow us at least 4 weeks of time for dispatch, but we may ship it sooner!
   
4. Custom jewellery orders are not time sensitive, we try to deliver them as soon as possible however, in case of some unforeseen cases we might take extra days to make and deliver the goods.
5. No refunds or returns are issued for "custom orders" which are delivered late.

Buy-back Programme-

1. This is India’s first ever moissanite buy-back policy.
2. Every item comes with a buy-back value, which will be disclosed to the customer only at the time of maturity of the policy.
3. A customer can avail of the buyback, only after 6 months and before 1 year of purchase.
4. The jewellery will be picked up by our pickup partner.
5. The jewellery must not be damaged or broken, as it will affect the buyback value for the item
6. Once we have received the jewellery, and it meets our quality checks, a coupon code equivalent to the buyback amount will be sent to the customer.
7. This coupon can be applied and the consumers can avail of a flat discount equivalent to the buyback value.
8. If the image sent by the customer is damaged, broken or unfit as per our quality checks the value of the product will be affected or he may not be eligible for the buy back at all.

NOTE: – Once you initiated the buyback it cannot be cancelled mid-order, before exchange or after exchange. So be sure before you start it.

Cancellation policy:

1. Orders cannot be cancelled under any circumstances once placed.
2. Woke holds all rights to cancel any order for issues ranging from fraudulent behaviour to technical bugs to false information.
3. For custom orders, cancellation is not available, returns or exchanges will not be allowed, and no refunds will be issued to customers.
4. Several types of goods are exempt from being returned. Customized goods and broken or damaged goods after usage cannot be returned.
5. No cancellation allowed for late deliveries. We do not have any “time bound commitments” or “delivery date guarantee” policy. 
   
6. If your piece is damaged or not at par, we will be happy to remake the pieces. For custom order no refunds are issued. Exchanges or redesign is possible! 
7. Once an exchange is initiated and a design is finalised we won’t be able to change the same. 
   

   
   Item details:
   1. Our jewelry comprises of Lab grown diamonds, Lab Moissanites and natural diamonds.
   

   2. Moissanites have GRA Certificates. And customers can opt in for dual certification via INGEMCO. The Lab grown diamonds and natural diamonds are IGI/GIA Certified.
   
   3. The base metal can be 6k/9k/14k/22k Gold and we also make jewelry in Silver, platinum and palladium.
   
   4. In case of any decrepancy in reports or if you need to get this dual certified you can reach out to our support team at (contact.thewokecollection@gmail.com) and number :+919219707014.